Risk of losing your investment due to difficulties with program activation and lack of continuing support for your purchased software.įor about 40 or 50 hours I've been trying with the rosetta stone thing, and its just.Good for refresher pronunciation vocabulary.Purchased CDs directly from RS, French levels 1,2, 3, 4, 5. If my program stops working again I will be submitting a complaint to the Federal Trade Commission.Ĭomputer crashed in 2011 and I spent considerable time and energy on the phone with Rosetta customer support to get my programs activated on my new computer. Seems like heavy handed tactics to force customers to spend more money. Amazingly, after the chat session I restart my computer (2nd restart) and the program launches. In the end the only advice I got was to again restart my computer. I explain I paid a consider sum (nearly $1,000) for my CDs and I want my program to work now. I chat with support online who asks all the technical questions then tries to sell me the latest version, at a discount of course. I love the French language program but here are some of the issues I've had: Posted by gmarie (1 decade ago) Buyer Beware My advice Do not purchase anything from Rosetta Stone unless you can afford to pay another $500 "rent" when you replace your computer, or you have a magic computer that can live forever without ever needing to replace the hard drive.Ĭustomer Contacted Rosetta Stone Language Software Via : I believe that Rosetta Stone make their older codes redundant and conveniently put it down to fraud knowing that the odds of customers being able to produce the information asked for to be slim. I was told that I was fighting a losing battle and directed to their sales team so that I could purchase an authentic product. When I called my bank, it turns out that, because I replaced my card due to theft back in 2011, the records for that account predating 2009 no longer exist. Since then, I have had to replace my laptop and when the activation code failed to work, I was told that I had purchased a fake and unless I could present a bank statement, there was nothing that could be done about it. I bought French levels 1-3 directly from the Rosetta Stone website about 4-5 years ago and my boyfriend also installed it on his laptop. Scam - do not buy anything from Rosetta Stone
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